Contact Center Agent - Remote
Job Duties
The purpose of the job is to support automobile manufacturers and dealerships with their customer service needs.
- We need friendly, professional, and helpful agents to work for us remotely, scheduling appointments, providing up-to-date information, and addressing any concerns, with the utmost sense of care for the customer. The ideal candidates will have a passion for helping others, while exhibiting a winning attitude. In return, we will support you with training, tools, and support to ensure your success!As a temporary, remote, call center agent, you will ensure an excellent customer service experience for the customer, utilizing your training and outstanding customer service skills.
- What You Will Do:
- Provide exceptional customer service over the phone answering questions and resolving concerns for the customer
- Calls are all outbound and dialed automatically by the software- there are scripts and job aids provided to assist you in offering excellent customer service
- Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle
- Consistently exhibit a patient and friendly demeanor with the customer
- Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system
- Accurately maintain customer database and ensure all records are updated
The following computer equipment is required for the Contact Center Agent role
4th gen Intel i5 processor -or- AMD -or- Apple equivalent
Windows 10 Home, Pro or Enterprise -or- Windows 11 -or- macOS 11 Big Sur, macOS 12 Monterey or macOS 10.15 Catalina
8 GB of memory (RAM)
Wired network connection - An Ethernet port or USB-to-Ethernet adapter
Corded, not wireless, USB headset with noise canceling mic
Screen-shots of these specs are required prior to accepting them into the program